4NameSakes.com personalized birthday keepsakes FAQs

4NameSakes.Com was officially launched in August 2001 by 4NameSakes.Com in Jacksonville, Florida. Since then our loyal customers and new friends have made 4NameSakes.Com a leader in the personalized gift industry. We work in a family oriented atmosphere and are very active in many public events nationwide. We have strict quality guidelines and procedures that are updated frequently to ensure that we bring the highest level of service and satisfaction to our thousands of customers.

4NameSakes.Com is committed to offering exceptional service to our customers.
We understand that the gifts that you send represent you and our company personally and professionally.
We thank you for your support over the years.

We guarantee that you will receive a beautiful quality personalized gift keepsake that will make
your recipient smile and is free from all printing errors.
If you are not completely satisfied please contact us within 48 hours
of delivery using any of these convenient methods:

Call us at 866.896.4438 Monday through Friday between 7am - 11pm EST or
9am - 10pm EST Sat & Sun or
Email us at customerservice@4namesakes.com

In the rare incident that your delivered gifts are delivered damaged from the delivery service: Refuse delivery from the delivery driver if damage is noticeable (crushed, bent or wet delivery box/letter pack), call us immediately so we can reprint and ship out a replacement of your order immediately. (This does not include deliveries for normal in transit marks and scuffs on box – product must be damaged and returned to 4NameSakes.Com to receive a reprint free of charge.)

Due to the time sensitivity of our deliveries you must report any changes or any cancellations of your order within 24 hours. All orders are processed and shipped out within 24 hours.

Weather: 4NameSakes.Com is not responsible for delays in delivery of shipped products caused by severe weather conditions or other acts of God and we cannot reimburse shipping fees on such orders.

In the event your shipped gifts are enjoyed sooner than expected by arriving earlier than the specified delivery date, we are unable to offer a discount.

In the event that a shipped product arrives late and delivery has not been attempted we may offer a discount equal to the difference in shipping. (Example: If a package is sent next day and arrives in 3 days then a credit could be given for the difference in cost between 3 day and 2 day delivery)

Privacy:

We treat all of the information provided to us as confidential, and will not disclose or sell this information to any other parties. We ask for phone numbers or the recipient and customers only to help facilitate the orders order arrange for delivery.
Occasionally you may receive a reminder for an upcoming holiday or season. If you wish to be removed from our newsletters please send us an email requesting that you be unsubscribed.

Ordering a Birthday Keepsake, Name Keepsake or Personalized Poem online is fast and easy.

Q: How can I have orders mailed to more than one address?

A: Please specify this in the special comments section when you check out. Note: You will need to contact 4NameSakes.Com to arrange additional shipping.

Q: Can I get a Birthday Keepsake without the astrological or other information that I do not want?

A: Yes!! Simply type what you do not want in the notes space when you check out. We normally substitute the meaning of the child's middle name. If not available, we substitute a paragraph about the month your child was born. If you prefer, you may supply a short paragraph (approximately 30 words) to use in place of the horoscope. Type that request into the Notes box.

Q: My child shares his/her birthday with a relative of ours. Can this be added to the Keepsake?

A: Yes!! We'll add this information to the section where we list Famous People Who Share Your Birthday. In the Notes Box, simply type in the name of the person who shares your child's birthday, relationship to your child, and the year that person was born. Example: Mary Alice Smith, your grandmother, born in 1906.

Q: My child's name is very long. How do I know it will fit on the birthday Keepsake?

A: We can easily fit up to 60 characters (including spaces) on the line for your child's name. If you feel that the name is too long for the keepsake, call us at (904)910-0908 or send us an email to customerservice@4namesakes.com

Q: Do you have a space to add an optional sentiment on my Keepsake?

A: Yes!! We can add a one line Personal Sentiment on all Birthday Gifts, Name Keepsakes and Personalized Poems. Just add the sentiment either to the 'additional comments' section or 'personal sentiment' section when you check out/add to cart.
Q: I have seen Names printed as poems, do you provide that option (A is for: ...?)
A: Yes!! Just request it in the "additional comments" section when you check out.
Q: Why is the shipping charge for one item still $5.95?

A: We charge a flat shipping/handling charge for all orders, whether you order 1 keepsake or 4 framed keepsakes. This charge is for care, quality and time that goes into processing your order and guaranteeing fast accurate delivery. 4NameSakes.Com's charges are far below all known competitors.

Express Delivery Available
1-2 Day Delivery!

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